--- metadata: - name: generator content: Diplodoc Platform v5.55.0 alternate: - https://browser.yandex.com/help/en/troubleshooting/content.md - https://browser.yandex.com/help/kk/troubleshooting/content.md - https://browser.yandex.com/help/ru/troubleshooting/content.md - https://browser.yandex.com/help/tr/troubleshooting/content.md - https://browser.yandex.com/help/uz/troubleshooting/content.md - href: en/troubleshooting/content.md type: text/markdown title: Markdown version - href: ../llms.txt type: text/markdown title: llms.txt --- > **Documentation Index:** Fetch the complete configuration index at https://browser.yandex.com/help/en/llms.txt # FAQ about site content {% cut "**Page content displays incorrectly**" %} {#content} Webpages might display incorrectly. For example, garbled characters may display instead of letters or the page formatting may be broken. {% cut "Update Yandex Browser" %} Errors may also occur if you're using an outdated version of Yandex Browser. To find out what version of Yandex Browser you're using, click **![](../_image/settings-icon.svg)** → **Help** → **About Yandex Browser** or enter `browser://help` in the [SmartBox](*smart-link). If an update is available, [install](https://browser.yandex.com/help/en/about/install.md#up) it and restart Yandex Browser. {% endcut %} {% cut "Change the encoding" %} 1. Click **![](../_image/settings-icon.svg)** → **Advanced** → **Text encoding**. 1. Select **Unicode (UTF-8)** or **Cyrillic (Windows-1251)** (on Windows). {% endcut %} {% cut "Disable utilities" %} The most frequent reason for incorrect site display is using a proxy server or an additional firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they affect the display of site pages. We do not recommend using utilities that cause display errors. {% endcut %} {% cut "Turn off extensions" %} 1. Click **![](../_image/settings-icon.svg)** → **Extensions** and turn off all extensions. 1. Restart Yandex Browser: close it by pressing **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS), then open it again. 1. [Clear your cache](https://browser.yandex.com/help/en/personal-data-protection/cache-memory.md#clearing-cache) so Yandex Browser doesn't load a copy of the page that was saved earlier. 1. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time. 1. Disable this extension. You may want to let the developers know about the problem. {% endcut %} {% cut "Refresh page" %} 1. Open the page where the problem with markup is occurring. 1. Press **F5** (on Windows and Linux) or **⌘** + **Shift** + **R** (on macOS). {% endcut %} {% cut "Clear data" %} Delete all cookies for that page: 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **Websites**. 1. Scroll down the page and click **Advanced site settings**. 1. In the **Cookies** section, click **Cookies and site data**. 1. Hover over the desired site and click the **Remove** link that appears to the right of the site name. All cookies of this page will be deleted. Clear cache: 1. Click **![](../_image/settings-icon.svg)** → **History** → **Clear history** or press **Ctrl** + **Shift** + **Del** (on Windows) or **Shift** + **⌘** + **Backspace** (on macOS). 1. Under **Clear history**, select the time period that you want to delete the cache for. 1. Select the **Files stored in cache** option. 1. Deselect all other options (if you want to clear only the Yandex Browser cache). 1. Click **Clear**. {% endcut %} {% cut "Disable hardware acceleration" %} 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **System**. 1. Under **Performance**, deselect **Use hardware acceleration if possible**. 1. Close the Browser with a keyboard shortcut **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS). 1. Restart the browser to apply these changes. {% endcut %} {% cut "Disable ad blocking" %} If pages aren't displayed correctly (images don't load, content is missing, the layout of page elements is broken), unblock ads for this page: 1. Tap ![](../_image/grey-lock.svg =20x). 1. In the **Ad and tracker blocking** section, click **Settings**. 1. In the **Privacy** window, disable the **Block ads on this site** option. ![](../_image/http-blocking-new.png) {% endcut %} {% cut "Disable DNS encryption" %} 1. In the upper-right corner click **![](../_image/settings-icon.svg)** → **Settings**. 1. Go to the **Security** tab at the top of the page. 1. In the **Secure connection** section, disable the **Use a secure DNS server** option. If this doesn't solve the problem, enable the option again and select a different server from the list (for example, **AdGuard public DNS servers without filters**). {% endcut %} {% cut "Delete fonts" %} If the page contains text with a modified font: 1. Right-click the text → **Inspect element**. 1. Find the font name in the `font-family` attribute. 1. Go to **Start** → **Control Panel** → **Fonts** → **Preview, delete, or show and hide fonts**. 1. Next to the font you want to delete, click ![](../_image/sidebar-menu.svg) → **Delete**. {% endcut %} {% endcut %} {% cut "**The downloads toolbar, suggestions, or dialog boxes are missing**" %} {#panel} {% cut "Exit full-screen mode" %} Make sure that Yandex Browser isn't in full-screen mode because some panels are hidden in this mode. Press **F11** to exit full screen. {% endcut %} {% cut "Show browser panels" %} 1. Right-click the empty space next to the tabs. A menu will open. 1. Select **Bookmarks bar** and any other bars you need. {% endcut %} {% cut "Disable problematic extensions" %} Some [extensions](https://browser.yandex.com/help/en/personalization/extension.md), such as VPNs and ad blockers, may affect how interface elements are displayed. 1. Click **![](../_image/settings-icon.svg)** → **Extensions** and turn off all extensions. 1. Restart Yandex Browser: close it by pressing **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS), then open it again. 1. [Clear your cache](https://browser.yandex.com/help/en/personal-data-protection/cache-memory.md#clearing-cache) so Yandex Browser doesn't load a copy of the page that was saved earlier. 1. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time. 1. Disable this extension. You may want to let the developers know about the problem. {% endcut %} {% cut "Reset experimental features" %} 1. In the [SmartBox](*smart-link), enter `browser://flags`. 1. Press **Enter**. 1. In the upper-right corner, click **Reset all**. This will reset all experiments to their default state. {% endcut %} If this didn't help, [write to us](https://browser.yandex.com/feedback/?lang=en). {% endcut %} {% cut "**Site features don't work**" %} {#troubleshooting__not-working-functionality-website} {% cut "Check your network status" %} Network restrictions may prevent you from accessing the site. Those might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers). Check whether you can access the site on another computer from a different network to make sure that the site works. If the site fails on your computer only, we recommend contacting your system administrator or your provider's support. If you can't open the site only in Yandex Browser, temporarily disable your antivirus or firewall. They might be blocking the connection. {% endcut %} {% cut "Refresh page" %} Press **Ctrl** + **F5** (on Windows) or **⌘** + **R** (on macOS) to refresh the page and its cache. {% endcut %} {% cut "Clear data" %} Delete all cookies for that page: 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **Websites**. 1. Scroll down the page and click **Advanced site settings**. 1. In the **Cookies** section, click **Cookies and site data**. 1. Hover over the desired site and click the **Remove** link that appears to the right of the site name. All cookies of this page will be deleted. Clear cache: 1. Click **![](../_image/settings-icon.svg)** → **History** → **Clear history** or press **Ctrl** + **Shift** + **Del** (on Windows) or **Shift** + **⌘** + **Backspace** (on macOS). 1. Under **Clear history**, select the time period that you want to delete the cache for. 1. Select the **Files stored in cache** option. 1. Deselect all other options (if you want to clear only the Yandex Browser cache). 1. Click **Clear**. {% endcut %} {% cut "Turn off extensions" %} To see if any [extensions](https://browser.yandex.com/help/en/personalization/extension.md) are affecting Yandex Browser, open the site in [Incognito mode](https://browser.yandex.com/help/en/personal-data-protection/incognito-mode.md). If the issue doesn't persist in Incognito mode, try identifying the extension that causes the error. 1. Click **![](../_image/settings-icon.svg)** → **Extensions** and turn off all extensions. 1. Restart Yandex Browser: close it by pressing **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS), then open it again. 1. [Clear your cache](https://browser.yandex.com/help/en/personal-data-protection/cache-memory.md#clearing-cache) so Yandex Browser doesn't load a copy of the page that was saved earlier. 1. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time. 1. Disable this extension. You may want to let the developers know about the problem. {% endcut %} {% cut "Turn the hardware accelerator on or off" %} 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **System**. 1. Under **Performance**, find the option **Use hardware acceleration if possible**. If the option is enabled, try disabling it and then restarting your browser. If the option is disabled, enable it instead and restart your browser. {% endcut %} {% endcut %} {% cut "**Images are not displayed**" %} {#image} {% cut "Clear data" %} Delete all cookies for that page: 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **Websites**. 1. Scroll down the page and click **Advanced site settings**. 1. In the **Cookies** section, click **Cookies and site data**. 1. Hover over the desired site and click the **Remove** link that appears to the right of the site name. All cookies of this page will be deleted. Clear cache: 1. Click **![](../_image/settings-icon.svg)** → **History** → **Clear history** or press **Ctrl** + **Shift** + **Del** (on Windows) or **Shift** + **⌘** + **Backspace** (on macOS). 1. Under **Clear history**, select the time period that you want to delete the cache for. 1. Select the **Files stored in cache** option. 1. Deselect all other options (if you want to clear only the Yandex Browser cache). 1. Click **Clear**. {% endcut %} {% cut "Turn off extensions" %} Some [extensions](https://browser.yandex.com/help/en/personalization/extension.md) (such as ad blockers) restrict the display of page content, including videos and images. 1. Click **![](../_image/settings-icon.svg)** → **Extensions** and turn off all extensions. 1. Restart Yandex Browser: close it by pressing **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS), then open it again. 1. [Clear your cache](https://browser.yandex.com/help/en/personal-data-protection/cache-memory.md#clearing-cache) so Yandex Browser doesn't load a copy of the page that was saved earlier. 1. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time. 1. Disable this extension. You may want to let the developers know about the problem. {% endcut %} {% cut "Enable the "Image display" option" %} 1. Enable image display: **![](../_image/settings-icon.svg)** → **Settings** → **Websites**. 1. Scroll down the page and click **Advanced site settings**. 1. In the **Image display** section, select **Allowed**. 1. [Clear](https://browser.yandex.com/help/en/personal-data-protection/cache-memory.md) the Yandex Browser cache. 1. Refresh the page to make sure the problem has been resolved. {% endcut %} {% cut "Remove the image from the blacklist" %} 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **Tools**. 1. Under **Ad blocker**, click **Blocked ads**. 1. Hover your mouse over the address of the desired image and click **Remove**. 1. Refresh the page to make sure the problem has been resolved. {% endcut %} {% endcut %} {% cut "**The browser ruins the color rendition**" %} {#color-reproduction} {% cut "Change your monitor's color profile settings" %} 1. In the [SmartBox](*smart-link), enter `browser://flags`. 1. In the search bar, enter **Force color profile**, **Color Profile**, **HDR**. 1. Set these features to **Default** or **Default color space**. 1. In the upper-right corner, click **Reset all**. 1. Restart Yandex Browser. Click **![](../_image/settings-icon.svg)** → **Close Yandex Browser**, or press **Ctrl + Shift + Q** (on Windows) or **⌘** + **Q** (on macOS), then open the browser again. {% endcut %} {% cut "Disable hardware acceleration" %} 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **System**. 1. Under **Performance**, deselect **Use hardware acceleration if possible**. 1. Close the Browser with a keyboard shortcut **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS). 1. Restart the browser to apply these changes. {% endcut %} {% endcut %} {% cut "**Disabling JavaScript support**" %}{#javascript-off} {% note info %} By default, JavaScript support is enabled. {% endnote %} To prevent websites from using JavaScript: {% list tabs %} - For a particular site 1. Open a page on the site. 1. In the [SmartBox](*smart-link), click the [connection status](https://browser.yandex.com/help/en/security/protect-panel.md#icons) icon. 1. The Protect panel opens. In the connection status section, click **Learn more**. 1. In the **Permissions** section, find the **JavaScript** field and select **Block** from the list. ![](../_image/off-javascript-1.png) - On all websites 1. Click **![](../_image/settings-icon.svg)** → **Settings** → **Websites**. 1. Scroll down the page and click **Advanced site settings**. 1. In the **JavaScript** section, select **Not allowed**. ![](../_image/off-javascript-2.png){.border-yes} {% endlist %} {% endcut %} Contact support [*smart-link]: You can enter search queries in the address bar and Yandex Browser will understand what you need.