---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://browser.yandex.com/help/en/support/zout_logs.md
  - https://browser.yandex.com/help/kk/support/zout_logs.md
  - https://browser.yandex.com/help/ru/support/zout_logs.md
  - https://browser.yandex.com/help/tr/support/zout_logs.md
  - https://browser.yandex.com/help/uz/support/zout_logs.md
---
> **Documentation Index:** Fetch the complete configuration index at https://browser.yandex.com/help/uz/llms.txt




# Jurnallarni qo‘llab-quvvatlash xizmatiga yuborish


[Yandex Brauzer](https://browser.yandex.uz/) ishidagi muammolar bilan samarali kurashish uchun, Yandex yordam xizmati kompyuteringizdan jurnallarni yuborishingizni so‘raydi. Jurnallar bizga muammo sababini topishga va uni tezroq tuzatishga yordam beradi.

Jurnallarni yozib olish uchun sizga maxsus bilimlar kerak emas. Bu oddiy va minimal vaqtni talab qiladi.

Bizning maktubimizga javoban sizga quyidagi loglarni qo‘llab-quvvatlash xizmatiga yuborishingizni so‘raymiz:

- net-export.json;
- hot_trace.json;
- cold_trace.json.

## Loglar qanday yechiladi

#### net-export.json

1. Manzil satriga `browser://net-export` yozuvini tering
1. **Start Logging to Disk** tugmasini bosing.
1. Ochilgan faylni tanlash dialog oynasida **Saqlash** tugmasiga bosing.
1. Qo‘shni oynada saytga kirish muammosini (yoki uning qotib qolishini) ishga tushiring.
1. `browser://net-export` ilovasiga qayting va **Stop Logging** tugmasiga bosing.
1. Saqlangan fayl va muammo tavsifini qo‘llab-quvvatlash xizmatidan kelgan jurnallar savoliga berilgan javobda yuboring.

#### hot_trace.json

1. Manzil satriga `browser://tracing` yozuvini kiriting
1. **Record** tugmasini bosing.
1. Ochilgan oynada **Javascript and rendering** parametrini yoqing.
1. ![](../_image/right-triangle.png) **Edit categories** katagining o‘ng tomonidagi belgini bosing.
1. **Disabled by Default Categories** ustunida **memory-infra** xususiyatini tanlang.
1. Oynaning pastki qismida aks etgan **Record** tugmasini bosing.
1. Muammo yuz bergan varaqqa qayting va uni daqiqa davomida faol qoldiring.
1. `browser:tracing` ilovasiga qayting, «Buffer usage:100%» yozuvi paydo bo‘lguniga qadar kuting.
1. **Stop** tugmasini bosing.
1. Manzil satri tagidagi **Save** tugmasini bosing va faylni `hot_trace.json` nomi bilan saqlang. Fayl Yuklanmalarda saqlanadi. Kirish uchun ![](../_image/recently-uploaded-icon.png) tugmasini bosing.
1. Saqlangan faylni qo‘llab-quvvatlash xizmatidan kelgan jurnallar savoliga berilgan javobda yuboring.

#### cold_trace.json

1. Brauzerni buyruq satridagi kerakli kalitlar bilan ishga tushiring:


    {% list tabs %}

    - Windows (7—10 versiyalari)

        ```
        C:\Users\YOUR_USERNAME\AppData\Local\Yandex\YandexBrowser\Application\browser.exe --trace-startup --trace-startup-duration=30 --trace-startup-file=C:\Users\YOUR_USERNAME\Desktop\cold_trace.json
        ```

        YOUR_USERNAME o‘rniga hisob qaydnomangiz nomini kiriting.

    - macOS

        ```
        cd && /Applications/Yandex.app/Contents/MacOS/Yandex --trace-startup --trace-startup-duration=30 --trace-startup-file=$PWD/cold_trace.json
        ```

    {% endlist %}





1. Muammoni keltirib chiqargan harakatni takrorlang, yoki sekin yuklanayotgan ilovani oching.
1. Bir daqiqadan so‘ng Brauzerni yoping. Windows ishchi stolida `cold_trace.json` fayli paydo bo‘ladi.
1. Saqlangan faylni qo‘llab-quvvatlash xizmatidan kelgan jurnallar savoliga berilgan javobda yuboring.